Terms & Conditions (fulfillix.eu)

Effective date: 01.01.2025
These Terms & Conditions govern access to and use of the website fulfillix.eu and the commercial terms under which Fulfillix OÜ provides warehousing, pick and pack, shipping preparation, returns handling, and related fulfillment services. By browsing the website and by requesting or receiving a quotation, estimate, order confirmation, onboarding package, or any service from Fulfillix OÜ, you agree that these Terms & Conditions form part of the agreement between you and Fulfillix OÜ. If a quotation, order form, statement of work, service schedule, or written email confirmation issued by Fulfillix OÜ specifies different terms for a particular engagement, those specific terms will prevail for that engagement and these Terms & Conditions will apply in all remaining aspects.
For clarity in this document, “Client” means the business that requests services from Fulfillix OÜ; “Goods” means the items stored, processed, or shipped on the Client’s behalf; “Location” means any facility designated by Fulfillix OÜ for receipt, storage, or processing of the Goods; “Carrier” means any postal, parcel, freight, or courier company engaged to move the Goods; “Order” means a task, instruction set, batch, or work request submitted by or for the Client; and “Services” means any activities performed by Fulfillix OÜ for the Client, including related support and communication.
Onboarding and service scope are defined in the quotation, order form, or written confirmation. The Client will provide accurate product data, handling and packaging requirements, hazardous or special goods declarations if applicable, labelling rules, and any restrictions or compliance notes before any Goods are received. Fulfillix OÜ may decline to handle Goods that are unsafe, prohibited, improperly declared, inadequately packaged, or otherwise unsuitable for the Locations or Carriers used. The Client is responsible for ensuring that Goods and associated data can be lawfully stored, handled, and shipped to their intended destinations, and for obtaining any permits or approvals required for their business.
Inbound receiving requires advance notice and documentation in the format requested by Fulfillix OÜ. Each shipment delivered to a Location must include clear identifiers and a packing list. If cartons arrive without sufficient identifiers or with visible damage, Fulfillix OÜ may record exceptions and, where reasonable, request further instructions before proceeding. Counting and inspection are conducted to a commercially reasonable standard and are not a certification of conformity or fitness of the Goods. If variances, shortages, or overages are detected, Fulfillix OÜ will document them and follow the Client’s written directions on reconciliation.
Storage is provided on a space-available basis and may be billed by pallet, bin, shelf, dedicated area, or volumetric measure. Inventory accuracy is managed through standard receiving and movement controls. Where serial-level accuracy, lot-level controls, or temperature-controlled storage are required, these must be explicitly agreed in writing prior to receiving Goods. The Client will promptly advise Fulfillix OÜ of any product recalls or quality alerts and will bear the costs of segregating, reworking, or disposing of affected Goods, as instructed in writing.
For outbound work, the Client submits Orders with complete and accurate data, including item references, quantities, service level, and destination details. Fulfillix OÜ will pick, pack, and hand over consignments to Carriers using the packing materials and routing options agreed with the Client. Address validation, delivery options, customs data for international shipments, and any special handling must be provided accurately by the Client. If the Client specifies the Carrier or the service level, the Client assumes responsibility for resulting transit performance and surcharges. If Fulfillix OÜ selects the Carrier on the Client’s behalf, selection is made with reasonable care, and the Client agrees that transit times are estimates and may vary due to factors outside Fulfillix OÜ’s control.
Title to the Goods remains with the Client at all times. Risk of loss or damage to the Goods at a Location rests with the party specified in the quotation or order form; where not specified, risk transfers to the Client upon handover to the Carrier or upon collection by the Client’s designated party. Fulfillix OÜ does not insure the Client’s Goods by default. The Client is responsible for arranging appropriate insurance for inventory in storage and in transit. If Fulfillix OÜ assists in arranging optional insurance at the Client’s written request, such assistance does not constitute a promise or guarantee of coverage, and the Client remains responsible for understanding the terms and limits of any policy.
Returns, refusals, undeliverable parcels, and damaged shipments are processed according to the Client’s written instructions. The Client agrees to cover the costs of return shipping, re-stocking, re-work, disposal, or donation where applicable, together with any Carrier surcharges. If no instructions are provided within a reasonable time after notification, Fulfillix OÜ may place the Goods on hold or return them to general stock, acting in a commercially reasonable manner.
Service fees include but are not limited to onboarding, receiving, storage, pick and pack, packaging materials, kitting or value-added services, Carrier labels, customs documentation assistance, return handling, account management, and project-based work. Pricing and billing cadence are stated in the quotation or order form or communicated in writing. Unless otherwise agreed in writing, invoices are due upon receipt. Late or unpaid balances may result in suspension of Services, adjustment of credit limits, or application of reasonable charges related to collection and financing costs. The Client is responsible for all taxes, duties, and governmental charges that apply to their purchases of Services and to their movement of Goods; Fulfillix OÜ will charge such amounts when required to do so. Carrier rates and surcharges may change without notice and will be passed through to the Client where they apply to the Client’s shipments.
Claims concerning loss, shortage, or damage must be submitted in writing with supporting evidence within a reasonable time after the event is or should have been discovered. Fulfillix OÜ will cooperate with the Client in preparing Carrier claims. Any payment made by a Carrier is subject to that Carrier’s processes and limits and, where received by Fulfillix OÜ for the Client’s shipment, will be remitted to the Client net of any agreed handling fees. Where Fulfillix OÜ is directly responsible for a proven error that causes a measurable loss, Fulfillix OÜ may choose to credit service fees related to the affected task or provide a reasonable make-good solution in consultation with the Client.
To the extent permitted by the agreement between the parties, Fulfillix OÜ’s aggregate liability arising out of or in connection with the Services will not exceed the total service fees paid by the Client to Fulfillix OÜ for the three calendar months immediately preceding the event giving rise to the claim. Fulfillix OÜ will not be liable for indirect, incidental, punitive, exemplary, or consequential losses, including lost profits, loss of business, or reputational harm, even if advised of the possibility of such losses. Nothing in these Terms & Conditions limits the Client’s obligation to pay undisputed fees or to comply with operational and safety requirements.
The Client will indemnify and hold Fulfillix OÜ harmless from claims, penalties, and costs arising from the Client’s inaccurate or incomplete product or shipment data, shipment of prohibited or non-compliant Goods, infringement of third-party rights in the Goods or associated materials, or misuse of access credentials or systems provided by Fulfillix OÜ. Fulfillix OÜ will use commercially reasonable measures to protect Client data and operational information and will disclose such information only to personnel, service providers, and partners who need it to perform the Services, subject to confidentiality undertakings. Feedback and suggestions that the Client shares with Fulfillix OÜ may be used to improve operations and Services without obligation to compensate the Client, while confidential business information provided by the Client remains confidential.
Services may be temporarily suspended for maintenance, upgrades, security events, or reasons outside Fulfillix OÜ’s control. Performance may also be affected by events such as disruptions in transportation networks, Carrier backlogs, labour shortages, utility outages, and similar circumstances. Each party will make reasonable efforts to mitigate the impact of such events on operations and resume normal performance as soon as practicable.
These Terms & Conditions continue until terminated. Either party may end the Services for convenience by giving written notice, allowing a reasonable wind-down period for final billing and collection or dispatch of Goods. Either party may end the Services immediately if the other party commits a material breach that is not remedied within a reasonable time after written notice. Upon termination, the Client will remove the Goods from the Location within a reasonable time after settling outstanding balances. Fulfillix OÜ may continue to store the Goods at the Client’s cost until collection or, after reasonable notice, take commercially reasonable steps to dispose of the Goods where collection does not occur.
Notices and day-to-day communications may be sent by email. For formal matters concerning pricing, scope, or termination, the parties will use their designated business contacts as specified in the quotation or order form. Updates to these Terms & Conditions may be posted on fulfillix.eu; continued use of the website or Services after an update constitutes acceptance of the updated text. If any provision is held to be invalid or unenforceable, the remaining provisions will continue in effect. A delay or failure to exercise a right is not a waiver of that right. These Terms & Conditions, together with any quotation, order form, statement of work, or written confirmation issued by Fulfillix OÜ, constitute the entire understanding between the parties concerning their subject matter and replace any prior discussions to that extent.
If Fulfillix OÜ and the Client enter into a separate written contract, the parties’ cooperation is governed solely by that contract, and these Terms & Conditions shall not apply.
For questions about these Terms & Conditions or to request a quotation, please write to info@fulfillix.eu.